This page explains how to request deletion of your account and personal data in games published by Horeb Games, a registered trademark of Horeb Tecnologia LTDA. It applies to all Horeb Games titles.
Deletion is permanent. Once your account is deleted, your progress, cloud saves, and virtual items, including purchased ones, cannot be recovered.
How to request deletion
In the game
In games that offer accounts, open the game's settings, select Delete account, and confirm.
By email
Send an email to suporte@horebgames.com.br with the subject "Account deletion request", including:
- The name of the game.
- The platform (Android or iOS).
- The email address of the account you want to delete (for example, the Google or Apple account you use to sign in).
We may ask for additional information to verify that you own the account. We will confirm by email once the deletion is complete.
What is deleted
- Your account and sign-in information (account identifier, email address, and display name).
- Your game progress and cloud saves.
- Your virtual items and virtual currency.
Deletion is completed within 30 days of the confirmed request.
What may be retained
- Purchase records, when we must keep them to meet legal obligations or prevent fraud.
- Aggregated or anonymized data that no longer identifies you.
- Data held by app stores and third-party services under their own policies. Our advertising and measurement partners are listed on the Advertising and Measurement Partners page.
Games without an account
If you play without an account, your progress is stored on your device. Uninstalling the game removes this data, subject to your device's backup and synchronization features.
To limit advertising data, you can reset or delete your device's advertising identifier (Android: Settings > Privacy > Ads; iOS: Settings > Privacy & Security > Tracking).
Other privacy requests
You can also email suporte@horebgames.com.br to:
- Withdraw your consent to personalized advertising.
- Access or receive a copy of your personal data.
- Correct inaccurate information.
- Restrict or object to certain processing.
- Report a problem with your account, such as unauthorized access.
More information is available in our Privacy Policy.